After Sales Service

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After Sales Service




The after-sales service center is one of the very important departments of Yangzhou Sanyuan Machinery Co., Ltd. Its main tasks are:

Accept customer comprehensive business consultation and provide technical support for customers;

· Accept and deal with after-sales service of customers 'products and solve customers' difficult problems

Proactively communicate and contact with customers, understand their feelings and needs, and timely feedback customer information to relevant management departments and properly handle them;

· Repair and maintenance of various environmental protection equipment.

In order to ensure that every customer can get satisfactory service and maintain a good relationship of trust with the company, we emphasize the relevance and effectiveness of customer service, and implement a system of acceptance and responsibility, that is, every call, every customer Responsible for the problem, so as to enhance each other's feelings and deepen understanding. If you have any questions and requirements about our products, or have any comments and suggestions about our services, you are welcome to communicate with us at any time, we will do our best to serve you wholeheartedly. Your satisfaction is the purpose of our service, and the common development of the company and customers is our persistent pursuit. Facing the future, all staff of the customer service center will warmly care for customers with care and create brilliant with service.

Service Hotline: 13705272600

The company has a complete sales and after-sales service management system. The after-sales service of electric vehicles and Shanghai Datong and Dongfeng Commercial Vehicle Co., Ltd. jointly set up a professional service team and service network, establish service systems and processes, and provide service stations for new energy vehicle operation areas. Professional training for personnel. Special service stations are established in major sales provinces and cities such as Beijing, Shandong, Hebei, Shanghai, Jiangsu, and Henan. Each special maintenance service station also has a service manager, webmaster, parts supervisor, financial supervisor, and workshop supervisor. , Workshop dispatcher, quality inspector, mechanic repair team, electrician team and other professionals, provide professional training for new energy vehicle special service station staff, the service station is equipped with 3-5 after-sales service personnel (must be college degree or above, or business ability Reach a professional level), organize maintenance technicians to participate in the basic vehicle electrical system, electrical equipment principle and other basic technical studies of the whole vehicle system at Kiama for at least one month. After passing the assessment, hold a certificate to work, and each service station equipment is equipped with insulation tools. , Multimeter, CAN multi-function diagnostic card, insulation resistance tester, infrared tester Instrument, charger, charging pile, BMS indicator, pressure gauges, hydraulic oil and filling gun, a spare vehicle service stations arranged to establish adequate reserves of spare parts;

1.New energy vehicles have remote monitoring capabilities, establish a numerical control acquisition platform, and implement real-time monitoring of product operation status;

2. Our company has set up a 12-hour service hotline: 0514-80785321. Evening phone: 013605272600. All service outlets are equipped with relevant after-sales personnel; the telephone response time does not exceed 30 minutes, and service stations are set up in each sales area.

Our company promises to reach the site within 3 hours within the service radius of 100 kilometers and the site within 6 hours within the service radius of 200 ~ 300 kilometers after receiving the user's fault assistance information. Chassis problems will be handled by our company's lead chassis maintenance station staff. General faults (air conditioners, heaters, meters, etc.) are resolved within 2 hours, and major faults (such as drive system, power battery, motor controller, vehicle controller, bodywork power unit, etc.) are resolved within 8 hours. Vehicle until the problem is resolved. The quality problems of the upper part are handled by our company personnel directly on site or by our company's Shanghai service.

Within ten days from the date when the purchased vehicle arrives at the customer's designated site, it is responsible for training the customer's operator and maintenance personnel so that they can correctly grasp the vehicle's safe use and maintenance methods, be familiar with the operating procedures, and know the precautions for operation. Reach a level of proficiency to keep the vehicle running. Clearly put forward requirements on the use of new energy vehicles to help customers establish new energy vehicle use management systems and emergency management systems.

3. After the product is sold, the chassis part can be guaranteed by the chassis's "Quality Warranty Card" to the nearest service outlets of Shanghai Datong and Dongfeng Commercial Vehicle Co., Ltd., and the quality guarantee of energy storage devices such as power batteries, drive motors and motor controller 5 years or 200,000 kilometers (whichever comes first). One-year warranty on bodywork. After the new energy vehicle purchased by the customer exceeds the warranty period specified in the warranty manual, the company promises to provide life-long technical support and spare parts support. Generally, the fault is resolved within 4 hours, and the major fault is resolved within 24 hours. Other conventional components (cab, frame, front and rear axle, etc.) should be repaired in accordance with the requirements of the vehicle warranty manual. Provide a spare vehicle that cannot be resolved until the problem is resolved.

In order to ensure that consumers can learn about our company's new energy vehicle product quality assurance commitments and after-sales service items in a timely manner, in addition to the instructions in the on-board "Warranty and Maintenance Manual", the relevant after-sales service commitments have been posted on our company's website for the community. Announced, users can understand all our company's after-sales service commitments by logging in to our website and the Service Manual distributed with the vehicle. The after-sales service information is public on our company website and accepts social supervision.


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Contact usContact us

Tel : 0514-80785309 / 80785310

Fax: 0514-80785308

After sales phone: 0514-80785321

E-mail: yzsyjx@yzsyjx.com

Address: No. 18 Fengming Avenue, Fangxiang Industrial Concentration Zone

Postcode: 225117